How to File a Claim

How to File a Claim

Claims may be submitted online at MyBenefits. We also accept claims via mail or fax.

Online Claims

MyBenefits is our customer service website. Anyone with coverage may register, file claims and access their benefit information.

Wellness and Outpatient Physician’s Treatment Claims

  • Paid directly to the covered person in as little as 48 hours (direct deposit/ACH required)

General Claims

  • Upload claim documents online
  • Submit photos of claim documents (tif/jpeg formats accepted)

Claim Forms

Claim forms are available for download here, or via mail by calling our Customer Care Center at 800-521-3535. Directions for submitting claims are included on the forms. Supporting documentation may be required before processing.


Fax and mail claim submissions using the information below:



Mail to:

American Heritage Life Insurance Company
P.O. Box 43067
Jacksonville, Florida 32203-3067

For coverage issued in NY:



Mail to:

Allstate Benefits Service Center
P.O. Box 331429
Atlantic Beach, FL 32233